Having bought a pair of tickets to this year’s TEDxExeter the day they went on sale I finally got around to working out what to expect there the day before the event. On opening their web site on April 11th I discovered that the theme for the 2013 event was “Living the Questions“, and the most recent blog post was entitled “If you could ask a stranger any question, what would it be?”, which suggested that:
Art inspired by the disintegration of the Arctic Ice Cap
Thanks to their high level escalation team I’ve now received an official explanation from British Telecom about the events that led up to our broadband outage on October 3rd. Here it is in full:
My British Telecom Business Broadband Connection stopped working yet again this morning! The lights on our router would turn off as it made some loud clicking noises. The router would start itself up again and eventually reconnect us to the internet. We could browse the web for a minute or two then the whole process would repeat itself, apparently ad infinitum. On one of those brief browsing sessions the following message from BT appeared on my screen:
I have made some more phone calls to British Telecom since my last blog post, and my persistence has been rewarded because I’m now in touch with one of their high level escalation specialists. However I still haven’t had a huge amount of joy getting any convincing answers concerning exactly what went wrong with BT’s broadband service on October 3rd.
Kasia’s been moaning at me for spending too much time on the telephone to BT about broadband outages, but since a week has passed since my last such conversation I thought now might be a good time to update my loyal reader(s) on yet another telephone conversation I had last Friday afternoon.
Having finally received a reply from British Telecom to my written “complaint” about their (lack of) broadband service, I called the BT Broadband Technical Helpline once again at 15:50 BST this afternoon. A recorded voice assured me that the waiting time was currently over half an hour. Unlike my previous calls, this time around I wasn’t offered a call back, so I waited on the line for over half an hour. BT’s helpline helpfully kept repeating the same message:
At long last I’ve received a response from BT to the “complaint” I sent them on October 6th about last weeks massive broadband outage. It seems nobody looked at it until today, whereupon they responded swiftly! Here’s the meat of it:
A new week has dawned, and our BT Business Broadband connection has had a lot of use today. Fortunately it stood up to the strain much better than it did last Monday. Following that fiasco BT Wholesale still haven’t got back to us with an explanation of what went wrong, after almost a week of asking.