I have made some more phone calls to British Telecom since my last blog post, and my persistence has been rewarded because I’m now in touch with one of their high level escalation specialists. However I still haven’t had a huge amount of joy getting any convincing answers concerning exactly what went wrong with BT’s broadband service on October 3rd.
Kasia’s been moaning at me for spending too much time on the telephone to BT about broadband outages, but since a week has passed since my last such conversation I thought now might be a good time to update my loyal reader(s) on yet another telephone conversation I had last Friday afternoon.
Having finally received a reply from British Telecom to my written “complaint” about their (lack of) broadband service, I called the BT Broadband Technical Helpline once again at 15:50 BST this afternoon. A recorded voice assured me that the waiting time was currently over half an hour. Unlike my previous calls, this time around I wasn’t offered a call back, so I waited on the line for over half an hour. BT’s helpline helpfully kept repeating the same message:
The average person visiting contemporary art galleries or modern art centres at the present time doesn’t understand most of the art works presented. She or he wants to understand the “art works”. Because they can’t understand it or explain it, or find any sense in it, they decide they don’t possess the institutionalised knowledge of contemporary art. They decide they just don’t like it! The secret is: nobody understands it; not the art historian, not the art curator, not even the people who are writing the articles in the art magazines or the introductions in the books. Very often even the artist her/himself doesn’t understand it either. And it is OK! Art doesn’t exist anymore. Most of modern day ‘Art’ isn’t art any more. Nothing is art and everything is art. Art is about personal and emotional engagement. You like it or you do not, you feel it or you do not feel it; it makes you laugh, it makes you cry, it makes you angry, it makes you disgusted. It is OK! Art is about feeling….or should I say NON-ART is about sensation. Never think about what an artist is trying to convey, concentrate on the piece and what it does with you, how it makes you feel. After all it is your personal experience!
At long last I’ve received a response from BT to the “complaint” I sent them on October 6th about last weeks massive broadband outage. It seems nobody looked at it until today, whereupon they responded swiftly! Here’s the meat of it:
A new week has dawned, and our BT Business Broadband connection has had a lot of use today. Fortunately it stood up to the strain much better than it did last Monday. Following that fiasco BT Wholesale still haven’t got back to us with an explanation of what went wrong, after almost a week of asking.
I went to the supermarket yesterday. It is now obvious that Christmas is coming. Mintaka’s message bears repeating. Here it is once more, for Christmas shoppers everywhere.
To whom it may concern,
We have a BT Business Broadband account. At 12:32 on Monday 3rd October our internet connection went down. I have been attempting to discover the underlying cause of this problem ever since.
It’s 07:26 the next morning. Nobody from British Telecom has called me back yet, so I phone them yet again. I am informed yet again by BT’s automated systems that there is a queue. Once more I inform them of my name and number.