A new week has dawned, and our BT Business Broadband connection has had a lot of use today. Fortunately it stood up to the strain much better than it did last Monday. Following that fiasco BT Wholesale still haven’t got back to us with an explanation of what went wrong, after almost a week of asking.
Read more on Would Artificially Intelligent Agents Assist British Telecom?…
I went to the supermarket yesterday. It is now obvious that Christmas is coming. Mintaka’s message bears repeating. Here it is once more, for Christmas shoppers everywhere.
I registered my complaint in writing about Monday’s broadband outage with British Telecom at 15:12 yesterday afternoon. Their website assured me that:
BT promise a response to complaints "within 4 hours"
To whom it may concern,
We have a BT Business Broadband account. At 12:32 on Monday 3rd October our internet connection went down. I have been attempting to discover the underlying cause of this problem ever since.
It’s 07:26 the next morning. Nobody from British Telecom has called me back yet, so I phone them yet again. I am informed yet again by BT’s automated systems that there is a queue. Once more I inform them of my name and number.
Read more on BT’s Systems Break Broadband of Two Million Businesses?…
It’s 07:28 the next morning, and already I’m sat at my laptop, which has been left running all night. I have lots of catching up to do. My internet connection isn’t working again!
Today is almost over. We had dreamed of it being a big day, with several simultaneous launches. It has been a big day, as well as a long day, but not in quite the way we had planned.